Support Forum

「すべてのファイル」にはファイルがないのに、容量の表示か 「486.1 MB/10.0 GBが使用中」となっています。 どうか「0MB/10.0 GBが使用中」に戻してください。

-Copied from previous posts because I am having the same issue and the resolution does not seem to be posted on similar requests-   I have a personal account and I am using Google to sign-in. I'm unable to change, or create a password so I can't access shared folders because they require a strong password, despite that my google password is a strong one. Every time I get an error when trying to create a password since I don't have an existing password per se. Please help   Thank you!

I have deleted quite a few files to free up more space on my box account but the space is not being updated. I have also deleted quite all the trash can. Can you help me running the script so the free storage is reflected? Thanks

on my account... run the script to correct my file and folder counts.   

I'm a editor of a box, which I can access 2 days ago. But I can't access it right now, saying "Your access to this content is restricted due to a security policy." And the owner confirm no setting change there. Even he re-share it to me, I can't access it yet.

Hello, I'm trying to increase my accounts storage limit from 10gb to unlimited but when I go to save from the edit page, I get an error that says "Unabel to save your changes. Please try again." but it never works. I believe I have admin rights so i should be able to do this? Also trying to figure out how i view files that are on coworkers Box account as getting box was mainly for file sharing anyways.

Hello,   Our primary administrator is a FORMER employee that is no longer with the company.  I am the Founder & CEO and I have only Co-Administrator rights.  How do I switch my account to be the Primary Administrator and then remove this former employee's account? Thanks, Eric

I received a report that files have been deleted by a user that is departing. User claims they did not delete files. I need a report that shows deleted files by user and the corresponding IP address to confirm. Also would like to recover files before the user is deleted from Box. Their status has been changed to viewer to limit access.

Because in my account, if I have an adequate storage level, some folders disappear out of nowhere and the amount of storage increases above the level?

I made a Box folder for data storage in a lab I was managing a couple years ago. I was just informed that I am still the owner and they can no longer upload new files. There are several TB of data in there and I want to make sure they don't lose them, but I don't own a computer large enough to store all that data. Unfortunately, I lost access to the email when I left the job. I've been looking on the forum about transferring ownership when the owner no longer has access to the owner email and haven't found anything that solves the problem. What alternate solutions could you suggest? 

This is a on going problem please fix, i have deleted data ad still says i have no space left. please fix thank you

Even after deleting all files, the usage does not decrease. Please help.

The community posts do not contain an answer to the issue I am having. Will you please open a new case ticket and have a member from Product Support contact me directly?

Hello! The person I asked to sign already did it and I see the signature in the document. However, the request is not finished yet.

Tengo varios días que mis carpetas desaparecieron y no logro recuperarlas, no las eliminé simplemente desaparecieron 

I've received the following message: A password reset request was made for your USAauth account. If you did not make this request, please contact your sponsor immediately. At this time your password can only be reset by an administrator. Any help would be appreciated.  

I work for a university that provides access to my box account. When I attempt to sign on through the SSO, I am getting an error message that states that my login credentials are invalid. I made this free box account to try to access support to resolve the issue as my university help desk advised me that the problem my login credentials are valid and suggested that the error is with the box application. 

Please help me restore deleted folder

Please fix issue. This is impeding business.

With Box Drive, trying to rename files doesn't work, the name just goes back to what it was before. Opening Office files like Word documents, will make Word open for a second and then close. I went into Word and navigated to where the file was located, and the following error is produced:If I copy the file to my desktop, it will open just fine. PDF files seem to open just fine. Also some file names get truncated to what looks like 32 characters and the user can't rename the file through Box Driver but they can successfully rename the file through the Box web interface. This is Windows 11 Enterprise running Box Drive 2.39.174. User Profile redirection is being used to point to user home directories on a server, but that shouldn't be affecting this since other users with a similar configuration are doing this as well without issue. If I go to the web version of Box all of these functions behave properly. This also occurs for multiple users, so it's something to do with Box or wher this f

I lost access to my old email and that's why I can't log into my Box account. What should I do in order to resrore access to my Box account?

I've uninstalled and reinstalled Box, but still unable to open and the link in this prompt sends me nowhere. How do I create a support case?

When I try to sign in with me email and password, I am asked to do 2 step verification. On every device, it doesn't work. I enter the code, and press submit, and nothing happens.

i am getting an error stating we are full on storage but i show we only should have 2.6 GBs used, not all 10 GB, please correct. 

I have end users with Box Drive whose zoom in/out icons in Microsoft Photos are greyed out when they open these photos from Box Drive. i have tried to reset and repair the photos app and found that photos that are stored locally on the PC have no issue with the zoom function, just those opened via Box