Skip to main content
Question

Access failed

  • May 27, 2025
  • 3 replies
  • 8 views

Forum|alt.badge.img

I'm a editor of a box, which I can access 2 days ago. But I can't access it right now, saying "Your access to this content is restricted due to a security policy."

And the owner confirm no setting change there. Even he re-share it to me, I can't access it yet.

3 replies

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hello,

Your access to this content is restricted due to a security policy typically indicates that there are restrictions set by the administrator or the system that are preventing access to the content. Even if the owner has not changed any settings, there are a few possible reasons why this could be happening Confirm with the owner once more to ensure that no settings have been changed inadvertently and that they haven’t received any notifications about policy violations. Clear Cache and Cookies ,Try a Different Browser or Device, Check Account Permissions.

I hope this info helpful to you.

Best Regard

CoveredCA


Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Kevin, 

Welcome to Box Community and glad to assist!

To get a closer look, please attach a screenshot of this error in this forum. 

We'd love to further assist! 


Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Rona! I am also experiencing this issue - below is a screenshot: hkn01JEC9Y859P63T9HJASBYZWTQF.png