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Alternate solutions for owner locked out of account

  • May 27, 2025
  • 1 reply
  • 96 views
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I made a Box folder for data storage in a lab I was managing a couple years ago. I was just informed that I am still the owner and they can no longer upload new files. There are several TB of data in there and I want to make sure they don't lose them, but I don't own a computer large enough to store all that data. Unfortunately, I lost access to the email when I left the job. I've been looking on the forum about transferring ownership when the owner no longer has access to the owner email and haven't found anything that solves the problem. What alternate solutions could you suggest? 

    1 reply

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    Hi Morgan,

    Welcome to Box Community and glad to assist!

    Assuming you no longer have access to your Box login credentials and your email address is inactive. With the latter, password reset is no longer an option. 

    I'm afraid we don't have alternate workaround once your email account has been deleted.

    Thanks for posting! 

     

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