I cannot access my account

Hello,

to regain access to your Box account after losing access to your old email, contact Box support and explain your situation. Verify your identity by providing necessary details, then request to jetnet aa update your account with a new email address. Follow the instructions sent to your new email to complete the process and restore access.

Hi Darya, 

Welcome to Box Community and glad to assist!

If you can’t log in and your email is already inaccessible or deleted, we are unfortunately unable to provide further assistance in retrieving your access.

At this point, I recommend setting up a new account with Box.

Thanks for posting!

Hello Monika and Rona!  Could you please specify what should I do?