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Question

Locked out of USAfx Account

  • May 27, 2025
  • 1 reply
  • 39 views

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I've received the following message:

A password reset request was made for your USAauth account. If you did not make this request, please contact your sponsor immediately.

At this time your password can only be reset by an administrator.

Any help would be appreciated.  

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Matthew, 

Welcome to Box Community and happy to assist!

As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works closely with Box Premier Services.

At this rate, please get in touch with your internal helpdesk team for immediate assistance.

Thanks for posting!