Support Forum

Can anyone please tell me how to increase the size of the signature? When client signs form, it comes back unlegible. Thank you in advance.

I'm looking to pull a report that list the files all the files in a shared folder with external collaborators. I'm the owner of the folder and have the business plan to utilize admin reports. When I export the Folder and File tree, it shows 400 MB of data but no items are listed out and the file is only 2 rows. How can I export a list of all the files and subfolders in a shared folder?  

Unchecking the Shared Links option in the Admin settings will automatically apply to all Box users in your organization? What is the impact on Box users outside of our organization?

In a previous post about users not receiving confirmation emails from Box, I was prompted to "Email on suppression list: If Box notifications ever bounce, emails are automatically added to our suppression list. Open a case with the support team to check the affected email address(es)." This hyperlink does not allow me to open a case. How do I open a case to check the affected email addresses? 

Getting this error message, but the users are not part of another enterprise.  Please advise asap.  

I need help with a deleted folder and its not in my trash nor any of the owners showing its deleted.

Hello,   I am onboarding a new employee and the confirmation email is not being received. I confirmed that the email address is active and checked the spam folder. I have clicked on the "resend confirmation" a few times, but still, the email never arrives.   Thank you!

Hello. We have been using box since 2022. Back then we had a a folder, but now it is not working It says ¨This shared file or folder link has been removed¨.  I need help to find the information I lost.    Thank you

hi, my storage is full, but it isn't. how i can resolve this problem?

Hello everyone, I'm getting so frustrated because box keeps saying my box is full (used all 10GB) but when I check all the folders, I'm only using 3GB.... So where is the other 7GB coming from?? Please help.

Hi Support,  I cannot get my IBM box folder files indexed under my Windows 11.  Can you help ?  Kind regards,  Philippe

Really weird scenario where i get 404 not found error without a clear message when trying to access 2.0/sign_requests endpoint. But the same request using other applications credentials would work. There is no issue with my request as it was tested by two different environments. Here is the response i get: { "type": "error", "code": "not_found", "status": 404, "message": "Not found", "help_url": "https://developer.box.com/guides/api-calls/permissions-and-errors/common-errors/", "request_id": "01c6b9a375e610ba080d4a5b589c3e4f", "context_info": { "errors": [ { "name": "Not Found", "message": "Not Found", "reason": "not_found" } ] } }

Hi, I just upgraded our account and now I'm trying to add users from our team.   Thanks,    

I am an admin for a university. Despite our best intentions, users end up leaving us with important folders owned by them.  Their supervisors turn in tickets asking Box Admins to reassign all of their folders to a new user.  If there was some way, by looking at a user's list, to know which folders they owned (as opposed to which ones they had access to but were owned by other people).    Often they are collaborating on 100 folders, but only owned 2-3.  Currently the only way I know to figure this out is to open all 100 folders to see who the owner is.  It would be awesome if folders they owned were one color, and the ones they don't own were another color. I think that would also be helpful for users to know which ones they own.

Hi All, Wanted to send our box logs to SIEM, but cannot find any good documentations on how to do it. Please advise

I deleted files because I was nearing my storage limit, but the displayed space usage did not change.I'm about to reach the upper limit, what should I do?

Cant install give me error after puting in email trying to signin its say login online wont install on desktop

Hi Box.com Support, We have external user we cant delete from our account. Every attempt we get a popup that the user cannot be deleted. Any support you can provide will be super helpful, Thanks!

So when we are trying to print multiple pictures from Box, which I know you have to print one at a time, after I have printed the first picture and I try to print the second picture, the window to send the picture to the printer does not pop up. In fact once I have selected to print from the ellipses drop down, nothing pops up at all. I have had to physically log out of the program, and log back in, in order to print more than one picture. 

I have a box app in my enterprise box, and the box app has a service account (xxx@boxdevedition.com). I'm also the owner of a box folder and I want to transfer the box folder's owner to the service account. In Box web UI, I can successfully change the folder's owner to a human or a functional account by adding the account as the folder's collaborator and change its permission to Owner. But it doesn't work for a service account, the service account can be added as the folder's collaborator, and I can also see the Owner option under its permission column, however when I do it, nothing happens, it's not applied successfully, not sure if it works as design or an issue with Box.

I am currently running a trial of box.com for our company and having an issue getting a user added. I've spent the last 15 minutes trying to figure out how to contact support to no avail. Everything leads me to a "Contact Support" page that just sends me to these forums. How do you actually contact support?

I was invited to upgrade to a paid account and now all my folders are gone. Is it possible to get them back?

I create an image of my entire hard drive every few days using Acronis Cyber Protect Home.  The image file is stored on an external hard drive. I use Box Drive and synchronize my Box folder (and subdirectories) to the Cloud and to two separate laptops.  Today, I had the need to restore one particular file stored in a box subdirectory from the external backup file on the external hard drive.  When I navigate to the Box directory on the external backup file, it exists, but it is completely empty.  This leads me to believe that:(1) My Box files on my hard drive are actually stored somewhere else (most likely in the USERS\APPDATA\LOCAL\BOX directory or subdirectory somewhere), and (2) The file names are disguised, so they are meaningless to me.Here is the issue:  Let's say I accidentally delete a file or a file gets corrupted on one of my laptops.  I want to go get the last saved version of it from the Acronis image file (saved as a .tibx file on the External hard drive).  How can I do tha

Two of my teammates can't access our company's work folders because they're registered as external users. How can I change their permissions to become members?

We sent invitation mail to some of our members, but the mail was not delivered. As I searched on the web, I found a article regarding "suppression list". I think the mail was sent before mail account was created. So could you please delete the affected users from suupression list? Below is the link for the article that I read. Troubleshooting Issues with Email Notifications – Box Support Regards,