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Hi Support, 


I cannot get my IBM box folder files indexed under my Windows 11. 


Can you help ? 


Kind regards, 


Philippe

Hi Philippe, 


Welcome to Box Community and glad to assist! 


Looks like you couldn't access files using your Windows machine If so, can you answer these questions? 


  • Are you trying to access the files through box.com or your local Box folder? 

  • If it's the latter, kindly confirm your Operating System and Box version. 

  • If there's an error, please attach a screenshot in this forum. 

We'd love to further assist! 


Hell support


I am mainly using my local box folder. 


This is windows 11.


Box release 2.40.333


There is no error. I can access my files both on box.com and in my local folder.


The only problem is that windows is not indexing the local box folder (c:\users\phili\box).


Windows is indexing everything but the box folder.


 


 


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