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Question

all my folders are gone

  • May 27, 2025
  • 2 replies
  • 88 views
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I was invited to upgrade to a paid account and now all my folders are gone. Is it possible to get them back?

    2 replies

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and glad to assist! 

    During this transition, please note that your Box contents will be inaccessible indefinitely. 

    This turnover process typically takes a maximum of 24 hours. If it exceeds the expected ETA, please feel free to reach out to us again.

    Thanks for posting!

    Forum|alt.badge.img

    We now have access. thank you

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