We sent invitation mail to some of our members, but the mail was not delivered. As I searched on the web, I found a article regarding "suppression list". I think the mail was sent before mail account was created. So could you please delete the affected users from suupression list?
Below is the link for the article that I read.
Troubleshooting Issues with Email Notifications – Box Support
Regards,
Hi Miina,
Welcome to Box Community and glad to assist!
We can only confirm if the user is in suppression list by having him/her to contact Box Support.
We'd love to further assist!
Hi 360497915707
The affected user doesn't have Box account now, so he cannot contact to Box support directly.
Could you please raise the ticket on behalf of him?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.