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Question

can't add users because they're part of another enterprise.

  • May 27, 2025
  • 1 reply
  • 11 views

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Getting this error message, but the users are not part of another enterprise.  Please advise asap.  

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

This means the account was setup prior to your purchase of box.  Usually you just run the invitation, get the error notification, and send it anyway.

The user should get an email with a link to accept the account change to Enterprise.

That's my experience at least..