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Question

Confirmation email not received

  • May 27, 2025
  • 1 reply
  • 20 views

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Hello,

 

I am onboarding a new employee and the confirmation email is not being received. I confirmed that the email address is active and checked the spam folder. I have clicked on the "resend confirmation" a few times, but still, the email never arrives.

 

Thank you!

1 reply

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Hi Laurent, 

Welcome to Box Community! 

To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!