Support Forum

I upgraded to Personal Pro from a free version yesterday. My storage quota does not show the 100 gig that should be available to me. Please reset.

I want to recover my box account, but I can no longer access the email with which the account was created. How can I recover it? I currently registered with another email, however the storage I have in that account is much larger.

Windows OSを使っておりドライバも特に問題ないと思われるが、複数のPCでWindowsアプリとしてBoxDriveへログインがうまく行えない状態になっている。 事象を記録してYoutubeに公開しようと思ってます。

A user was deleted and now they need to be added.  It says that the email already exists.  Not sure how to fix this.  It seems that others with the same problem needed to put in a support ticket.  I saw another note that aid you can submit a request from the help section of the Box community which I cannot find.  Any help would be appreciated.

I am making comments that are showing in the activity but not on the document.  Please advise.

Help!

Hello! I need to chat with support. My Box Drive won't login or show any error messages, the web browser logins in just fine.

I have the same issue as the other people who posted. How can I get another QR code so it can be add it to a new phone?

Good evening, I get the following message when I try to upload files to our project Box - Account storage limit reached - however, in the bottom lefthand corner it states that we have only used 9.8 GB of 100 GB. Please help! Thanks, Cecilia

When I try open MS office products to my desktop (as the online version on a Mac is not great) I get this message   I am also having problem open Indesign files without downloading them but the rest of the Adobe products seem to be fine. All these problems started last week Friday, before that I never have permission issues

We have an EC2 instance self-hosted runner that runs our GitHub Actions to compile the application software and uploads it to the Box. This setup has been working well so far since the EC2 instance runs 24/7 (it is expensive). We are now pursuing a new initiative to use on-demand EC2 instances, where an EC2 instance starts up, runs the workflow, and then shuts down. Upon testing it; we are seeing the error below.  The OAuth App that worked on the 24/7 EC2 instance is not working with the on-demand EC2 instance. Please note that the 24/7 EC2 instance is still operational, and the same token works without any issues. The problem only arises with the on-demand EC2 instance. When created the dynamic EC2 instance, we took an image of the 24/7 that is used to create the dynamic EC2 instance. How do we resolve this issue? What type of access to create to make the dynamic EC2 Instance work. I went over the different types of authorization but it was not so clear which fits our situation. I wou

I'm noticing it shows you related search results also. I do not want that, I want the search results to only return the files/folders that exactly fit the metadata filters I put into the search. Is this possible?

The link to open a video will not open anymore

Hello Team,   We need to SOC 1 Type 2 report for our Audit purpose. Please help us in providing the same.

A few days ago, Box somehow wasn't syncing files. The icon in the tray had the "box files syncing" dialog. I noticed that there were multiple instances of Box in the taskmanager. Doing a bunch of searches yielded that logging out and back in would fix the issue. After logging back in, all files from the past 24h+ were gone. Is there a way to make sure this doesn't happen in the future or recover files if possible?

Hi - please advise on the recommended method to perform silent installation of Box Tools in OSX. The support article indicates the pkg needs to be installed for each user in OSX - if I have an automated way of creating a user account - how can I ensure that the installer runs once for the new user transparently?   I was looking at Apple profile approach, possibly leveraging this profile https://developer.apple.com/documentation/devicemanagement/loginwindowscripts   Please advise,   thanks

I am attempting to migrate 6TB to box from a Network attached Storage that is mapped to network Drive on my Windows PC. What is the best method to accomplish this. I currently have installed Box Drive and I migrated a few GBs using windows explorer and teracopy but I'm not sure if this is the best option. I considered using the ftp service but I am not able to enable it from the admin console of box. Any direction or support is much appreciated. 

My storage capacity is full and have almost no data. Plase reset the storage capacity.

I had 50 GB of storage. I tried the trial of Box Business and decided it wasn't for me. But when I cancelled the subscription, instead of going back to 50 GB, my account now has only 10 GB. How can I get my previous limit back to where it was before the trial?

Not sure what weird technical issue is there - I used to keep my critical files with Box - today I logged in after switching my laptop - and to my horror - it's showing a black drive - like each and everything is gone with a trace. What the hell is going on - how do I get my stuff back?

I need to add an enterprise user but the enterprise tab does not have an option to add a user. If I try to add them to my managed users, then it says that they already have an account. 

we have managed users in box where we have added custom tags for users such as workerType. But I don't find any API from which we call custom tags of user for details. There is an API for id, name, status etc. But how to call an API for custom tags that has bedd added for users.

We have several excel files that multiple users need to be able to work in online simultaneously, but the files are only showing the option to open on desktop (no option to Open in Microsoft Excel Online). So when people are saving their edits, different versions are being created of the file.  This is not happening to all excel files we have in Box, and some do have the option to open in either desktop or online. How can we get back the option to work on files online? 

Hi, I have a problem that I have had once before with Box - on my accounts page it says I am using 92.6GB of my 100GB, however I have nothing like that uploaded to my Box. I have emptied the trash, but still it remains very high. This happened once before & I contacted Box & they sorted it out for me....I do need the space now, sould you please help me get my space back?! Thanx!  

Hi,  I used my companies email address to join box but this does not allow the company to invite me to the company's box organization. After contacting IT, my only option is to delete the account. I have follow steps like: go to account settings -> account-> link personal email-> save ... but I don't have the option to name a different email primary. I then deleted the account. However, when I go back to IT, it seems I only deactivated the account and not delete it so it is still in use. I really need to delete my email account. I need to delete my box account to be able to allow my company to invite me to the company box organization with my company email address.  TIA