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Question

recover account

  • May 27, 2025
  • 1 reply
  • 21 views

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I want to recover my box account, but I can no longer access the email with which the account was created. How can I recover it?

I currently registered with another email, however the storage I have in that account is much larger.

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Maryceth,

Welcome to Box community!

This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

Thanks for posting!

Best,
Ann