I need to add an enterprise user but the enterprise tab does not have an option to add a user. If I try to add them to my managed users, then it says that they already have an account.
Hi Risa,
Welcome to Box community!
Are you getting the message "email already used in a Box account but not associated to an enterprise"? If so, please see below:
Resolution Steps: After receiving the initial error message "1 user failed to be added", press the Save button again. Saving a second time will begin the invitation process.
Here's the article for reference: https://support.box.com/hc/en-us/articles/360044195233--1-user-failed-to-be-added-Message-When-Adding-Managed-User
Hope this helps and thanks for posting!
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