I need to add an enterprise user but the enterprise tab does not have an option to add a user. If I try to add them to my managed users, then it says that they already have an account.
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Hi Risa,
Welcome to Box community!
Are you getting the message "email already used in a Box account but not associated to an enterprise"? If so, please see below:
Resolution Steps: After receiving the initial error message "1 user failed to be added", press the Save button again. Saving a second time will begin the invitation process.
Here's the article for reference: https://support.box.com/hc/en-us/articles/360044195233--1-user-failed-to-be-added-Message-When-Adding-Managed-User
Hope this helps and thanks for posting!
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