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Question

Upgrade not displaying increased storage

  • May 27, 2025
  • 1 reply
  • 7 views

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I upgraded to Personal Pro from a free version yesterday. My storage quota does not show the 100 gig that should be available to me. Please reset.

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Barbara, 

Welcome to Box Community and glad to assist! 

To rectify your storage according to your subscription, you should reach out to our billing team through billing@box.com

Thanks for posting!