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Question

Account storage limit reached??

  • May 27, 2025
  • 1 reply
  • 9 views

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Good evening, I get the following message when I try to upload files to our project Box - Account storage limit reached - however, in the bottom lefthand corner it states that we have only used 9.8 GB of 100 GB.

Please help!

Thanks,

Cecilia

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Cecilia, 

Welcome to Box community!

This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

Thank you for posting!

Best,
Ann