Login Failing On Box Drive, not on Web Browser

Hi Emile,

Welcome to Box community!

I suggest that you manually reset Box Drive to see if this will resolves the issue. 

To reset Box Drive on Windows

1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.

• You may need to show hidden folders to see \AppData.

Instructions for Mac can be found here: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics 

I hope this helps. Thank you for posting!