Hello!
I need to chat with support. My Box Drive won't login or show any error messages, the web browser logins in just fine.
Hi Emile,
Welcome to Box community!
I suggest that you manually reset Box Drive to see if this will resolves the issue.
To reset Box Drive on Windows
- Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
- Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
- You may need to show hidden folders to see \AppData.
Instructions for Mac can be found here: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics
I hope this helps. Thank you for posting!
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