Support Forum

Hi, I have seen a lot of posts about this issue but no solution. I created an account using Google sign-in. I have been invited to a shared box that requires a strong password. When I try to create a password in my Box account, I get an error message. What is the solution for this? Thank you

I am trying to setup 2FA and it says my phone number and email are invalid. I need to access customer documents ASAP!!!!! 

When i tried to take exam and click link below, I can't reach Exam page. https://box.csod.com/DeepLink/ProcessRedirect.aspx?module=launchtraining&lo=81039ff6-3696-4337-a047-7b9508ce13a1 It says page not found. Can you fix it?

External agent updated password for box account and now keeps getting the message that password is not valid. When clicking on reset password, they never receive email to reset password.

I have an unlimited enterprise account (via my university in NYC). I collaborate with scientists overseas who have free accounts. I would like to use box receive large numbers of files (terabytes of sensor data).  I would like to ensure that the overseas collaborators continue to have download/edit access to the files after upload.   What's the best way to accomplish this?   More generally, my understanding is that items that a given user owns in Box will count against that user's storage.  But what governs who owns a file uploaded to a shared folder? Does ownership stay with the uploader? Does it flow from the ownership of the receiving folder?  

see above

Hello, I tried to use the trigger  "COLLABORATION.ACCEPTED" after having created a Webhook. It works perfectly with an already created account but if the account doesn't exist, the user creates his account and accept the collaboration and nothing trig in this case. Can you help me ? Thanks a lot. Christophe

Box | Simple Online Collaboration how I get access ?

I'm an admin,  The user doesn't have box acc yet, so I'm posting in behalf of the new joinee.

I need to reset the password for my account, but when I request it sends to the wrong email. How do I fix this?

Box is failing to upgrade - I've uninstalled using the app and tried the terminal commands but it's still not upgrading. Any ideas appreciated

My coworker lost her MFA device. How should she do to reset her MFA and log in again. She cannot even log in, so I have posted this for her.

Please help me reset the storage count. Why does this happen? Does this occur because I reached the max a few days ago? Is there a maximum number of files/volume of data that can in and out of the account per day?

Hi there, I'm new to BOX community, but I'm a BOX user from many many year. I'm from Mexico, so excuse me for my bad English. Yesterday Box Sync inform me that I'm out of space. My Box Sync local folder was 17Gb but on BOX web page I could read that I'm using 48Gb of my 50Gb space. I've tried to empty my local and also my cloud folder. I've also empty my recycle bin but I'm still in the same situation.Now with local and remote folder empty on bow webpage I read 48Gb used over 50gb. Please help me to understand how to solve this problem. Best Regards

Hi all I created a custom app a few years ago. We can't publish it to the app store for security reasons. All this time, our Box account holders just access the app link and press 'Add' and it lets them use it. Now, while it's working fine for existing users, new users get the three bars of death and the app never gets added to their my apps page. Any ideas? Thanks

I have an enterprise account [personal information–redacted] and forgot the password, I reset the password several times but I can't receive the email. I've checked the junk and spam emails and also checked with IT department but no finding. Why can't I receive the email? Thanks. 

I have multiple PDF documents in Box that have been edited with PDF-XChange Editor. They have been added a version stamp (date) with the PDF-XChange Typewriter tool.  This time stamp gets somehow mangeled in Box mobile.  This is what the document actually looks like in any pdf viewer or Box in web browser: This is what the same document looks like in Box mobile (Android) : As you can see, the date is replaced by a Box version number and font is also changed. Now how peculiar is that?  This issue does not occur in web browser.  If I download the file in mobile device, I get the orginal file with a proper version stamp.   

The user is getting the attached screenshot when trying to access box from Netsuite

I am trying to add a user to our business account I just created.  It will not allow me to add the user because it says the email is already in use.  I need help figuring out how to get this fixed. Thanks!

I have had several issues with box today. One error message says "unable to connect with box" and another one asked if I wanted logs sent because of issues. I logged out of box and logged back in and then fixed some issues, but others continue to persist. The main issue is that I am only able to copy select folders and others won't sync completely to be used in offline.

What is the easiest way to share a folder full of images to reference specific image using the direct URL share link (that can have the name or ID of a person in the file name. Versus the auto-generated URL from Box?    This: https://company.box.com/s/person123.jpg Instead of this:https://company.box.com/s/1rvz7pld5mbfftulj36oe3uc0cor12g1

My archive indicator says 7,5/10 GB full, but I have no file stored. Plase reset the storage capacity.

After five (5) days, the space remains incorrect, I Can't Upload files Today is now 19 August 2024 Again space in Box & Space in Box drive (Attached images) Please run the script in order to correct it Again: Attach images:

When I share a link message appears saying "Upgrade Plan to allow collaborator access?" Which Plans allow collaborator access?

https://app.box.com/s/nrztddz70zqf1a7mcfoktvgkfdykykgb?_gl=1*1o7hx9*_gcl_au*ODg2NTUwNDE0LjE3MjM1NzgzNzA.