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Question

Can not take BOX Certificate professional Exam

  • May 27, 2025
  • 2 replies
  • 7 views

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When i tried to take exam and click link below, I can't reach Exam page. https://box.csod.com/DeepLink/ProcessRedirect.aspx?module=launchtraining&lo=81039ff6-3696-4337-a047-7b9508ce13a1 It says page not found. Can you fix it?

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community and glad to assist! 

Can you please run the following troubleshooting steps? 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network. 
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

If the issue persist, please attach a screenshot in the forum to get a closer look. 

Hope it helps! 


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Thank you for reply.
I tried but nothing has changed.
Still page not found.

i saw another japanese guy asked same question in this year.
maybe this problem is happening in japanese website.

Please fix it.