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Question

Box Sync folder empty, but Storage space used at 95%

  • May 27, 2025
  • 1 reply
  • 8 views
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Hi there,

I'm new to BOX community, but I'm a BOX user from many many year.

I'm from Mexico, so excuse me for my bad English.

Yesterday Box Sync inform me that I'm out of space.

My Box Sync local folder was 17Gb but on BOX web page I could read that I'm using 48Gb of my 50Gb space.

I've tried to empty my local and also my cloud folder. I've also empty my recycle bin but I'm still in the same situation.
Now with local and remote folder empty on bow webpage I read 48Gb used over 50gb.

Please help me to understand how to solve this problem.

Best Regards

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hi Armando,

    Welcome to Box Community!

    Please note that the accumulated storage and/or number of files will be updated and may take up to 24 hours to be correct. If the issue remains unresolved after 24 hours, please inform me and we will investigate further.

    For reference, you can visit this article: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect
     
    Thanks for posting!

    Best,
    Ann


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