Support Forum

My archive indicator says 7,5/10 GB full, but I have no file stored. Plase reset the storage capacity.

After five (5) days, the space remains incorrect, I Can't Upload files Today is now 19 August 2024 Again space in Box & Space in Box drive (Attached images) Please run the script in order to correct it Again: Attach images:

When I share a link message appears saying "Upgrade Plan to allow collaborator access?" Which Plans allow collaborator access?

https://app.box.com/s/nrztddz70zqf1a7mcfoktvgkfdykykgb?_gl=1*1o7hx9*_gcl_au*ODg2NTUwNDE0LjE3MjM1NzgzNzA.

Last year we were told to upgrade our account. I had 2 zoom appointments scheduled with a customer service rep, to discuss this, and they didn't show. Our account features have changed, and we are having issues. I need help or we are going to find another platform. 

Hello I am not getting any notifications when someone uploads or downloads a file.  I have the settings set correctly and have not seen any emails in my junk folder.  Nothing is even posted in notifications in box.com.

Hi, Could you please run Storage Script on my account. My account shows less than 1 GB free, though there is not much things in my box account.

Hello, I am logged into Box using my work email address. I have received a Box shared folder link from someone at another organization. When I try to open it, I get an error message that says "This shared file or folder link has been removed or is unavailable to you." I already checked with the sender to ensure the right settings. The sender resent the link, but it it still not working. I have an individual Box account. What is the problem?

What are the steps to impersonate a user?

Hello, I was wondering if there is a way to export a BOX folder into a spreadsheet that would contain the names of all files and subfolders, file paths, file size, created date, user name, etc.   Kind regards, Ventsislav

After a few months, yesterday I logged in using my usual email and I saw that my user name is now "test-user" and none of my old files are there. I logged in from another browser and they are there. Who the heck is "test user"?

I recently upgraded my account for unlimited storage but am now receiving messages stating that that account storage was reached. This is incredibly time sensitive - please help. 

I tried uploading a couple files that I didn't have the right permissions.  Every time I turn on my computer I get the error notifications and can't find how I delete the upload attempt or stop the error notifications.

is there a feature in BOX for business where i can prevent a corporate remote user from exfiltrating data if not connected to my network if they are not connected to my network via VPN, either by restricting IP's or geo location? 

I own the files and the folders these are put into.  But about every 30-60 days these files disappear.  There are not in the Trash area, so cannot be restored. Is there a time limit to how long a file can stay in Box? Is there a way to determine how long the files should stay for access?HELP!!!!!!!

My authentication app settings have been deleted and I can't log in. I also forgot my backup code. What should I do?

i cannot view files from one user, but I can from different users. Bonni

Hello, I am being asked to upgrade to a higher plan although after verification it is not possible for me to use all of the available space. I have already found myself in this situation and I had to "purge" my account in order to find space. Please tell me what procedure to follow, it's quite urgent that I find storage space. THANKS

I used to be able to add an external collaborator via the SHARE window by entering in their email address, but now it is saying only people within the Business Account domain is allowed to be a collaborator.

I do not see 'details' or 'folder properties' options when I right click on folder. In the size tab, I only see number of files inside the folder. How do I check the total size of the whole folder??

Hi team, I have an app that needs to access the content of files belonging to users under the same Enterprise. After reading https://support.box.com/hc/en-us/community/posts/4416426377747-Application-access-to-the-user-s-content, I chose to add the app as a collaborator for each folder the app will access. However, when the app try to get the download URL of certain files residing in the shared folders, it get the "Access denied - insufficient permission" error. It encounter the same issue when trying to read the content of the files. I have given the co-owner privilege to the collaborator, but it still lack sufficient permissions. According to https://support.box.com/hc/en-us/community/posts/1500001297702-Nodejs-SDK-Download-File-access-denied-insufficient-permissions-Access-denied, a co-owner collaborator should be able to download and read the content of files in a shared folder. Could you please kindly advise a solution? I would greatly appreciate it. - checked the app can read ite

Again I have deleted some of my files BOX, but still reported not freeing enough space. Suspect the issue is same as what been reported before Appreciate if can look into this issue.

Wanted to update the address in Invoice's "Sold to" section, but couldn't find where/how to do it. It would be great if you could show how to do it.

Hi, I've done multiple searches and run a report that confirms that a file that one of my users accessed as recently as 7/18 is neither in the folder where it was last saved nor in the trash. How can this be?

Is it possible to prevent an enterprise user from accessing their individual box account via browser using header injection similar to other cloud based storage solutions. example: X-Dxxxbox-Teamid   The goal would be to not allow them to access their individual account while on corp VPN or network but still allow access to their enterprise box account(s).