External agent updated password for box account and now keeps getting the message that password is not valid. When clicking on reset password, they never receive email to reset password.
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Hi Aline,
Welcome to Box Community!
I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.
Thanks for posting!
Best,
Ann
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.