Hi, I just downloaded the box drive to my windows file explorer yesterday and this morning when I went back into the box file they were all missing. They are all present through box online and I am not able to resync or redownload box to my windows file explorer. Looking for solutions on how to recover those files or redownload box.
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Hi Emily,
Welcome to Box Community and glad to assist!
Please log out and log in from Box Drive:
- Navigate to the search menu by going to the system tray and clicking the Box icon.
- Alternatively you can use the keyboard shortcut Ctrl + Alt + Shift + B.
- Click the gear icon, and from the list that displays click Log Out.
Hope it helps!
Thank you so much !
It worked, and I got my files back.
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