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Question

Files Deleted in Windows File Explorer

  • May 27, 2025
  • 2 replies
  • 95 views
C
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Hi, I just downloaded the box drive to my windows file explorer yesterday and this morning when I went back into the box file they were all missing. They are all present through box online and I am not able to resync or redownload box to my windows file explorer. Looking for solutions on how to recover those files or redownload box. 

    2 replies

    C
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    Hi Emily, 

    Welcome to Box Community and glad to assist! 

    Please log out and log in from Box Drive: 

    1. Navigate to the search menu by going to the system tray and clicking the Box icon.
      • Alternatively you can use the keyboard shortcut Ctrl + Alt + Shift + B.
    2. Click the gear icon, and from the list that displays click Log Out.

    Hope it helps! 

    C
    Forum|alt.badge.img

    Thank you so much ! 

    It worked, and I got my files back. 

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