Box is asking for authenticator code

Hello,

Suddenly starting today box is asking for 2FA which i have not setup for my account. It was working with password only until yesterday .

Please assist how to get rid of this issue.

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Hi there,

Welcome to Box Community and glad to assist!

Upon checking, the Multi-Factor Authentication is not enabled for your account. Do you have an alternate email address linked to your account?

If so, please contact Box Support and use your affected email.

We'd love to further assist!

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