Hello
My account has been locked out because my phone number has been changed and I cannot reset my 2FA:
<personal information-redacted>
Question
2FA Reset
Hi Drew,
Welcome to Box Community and glad to assist!
The user should contact Box Support directly in order to address his/her 2FA issue.
Thanks for posting!
They tried reaching out directly, but then it required them to type in 2FA to log in to be able to post a comment on the support channel. How can he do it if he can't authorize his 2FA?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.