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Hello


 


My account has been locked out because my phone number has been changed and I cannot reset my 2FA:


 


<personal information-redacted>

Hi Drew, 


Welcome to Box Community and glad to assist! 


The user should contact Box Support directly in order to address his/her 2FA issue. 


Thanks for posting! 

They tried reaching out directly, but then it required them to type in 2FA to log in to be able to post a comment on the support channel. How can he do it if he can't authorize his 2FA?

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