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Question

cannot log in

  • May 27, 2025
  • 1 reply
  • 22 views

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The web version can log in normally, but the mobile version cannot log in

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community and glad to assist! 

Could you answer the following: 

  • The Operating System running in your mobile device. 
  • Please attach a screenshot of your error. 

We'd love to further assist!