Question

cannot log in

Forum|Forum|5 months ago
May 27, 2025
1 reply
22 views

Forum|alt.badge.img

community-manager
Box Employee
34740 replies

The web version can log in normally, but the mobile version cannot log in

Forum|alt.badge.img

community-manager
Author
Box Employee
34740 replies
Forum|Forum|5 months ago
May 27, 2025

Hi there,

Welcome to Box Community and glad to assist!

Could you answer the following:

The Operating System running in your mobile device.
Please attach a screenshot of your error.

We'd love to further assist!