Hello, I'm trying to access files and folders stored that were stored on my Box account and seem to have gone missing. It looks like they're no longer available. Is there a log or some system of record I can view to see when these files and folders were removed from my account?
Hi Jonathan,
Welcome to Box Community and glad to assist!
Notes:
- When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash.
- If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.
You could check your trash to find your missing files.
Using trash, you can restore or permanently delete specific items in Trash:
The steps below apply whether you’re selecting from search results or from all Trash items.
- Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
- Click the ellipsis (...). Then:
- To return the item to its original location in Box, click Restore.
- To delete the item permanently, click Delete.
- At the prompt, click Okay.
For more information, please see this article.
Hope it helps!
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