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Question

Sorry plan selection and payment processing

  • May 27, 2025
  • 1 reply
  • 9 views

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Just earlier today, I wanted to change my plan from [free] to [starter] for one person and one month, but I made a mistake on the screen and processed my credit card payment for one year and three people.
Can I change the payment amount to one person and one month?

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi there,

Welcome to Box Community and glad to assist!

For us to help with your Box upgrade, kindly contact our Sales team via box.com/pricing.

Thanks for posting!