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Question

The number of registered users does not match the number of licenses consumed.

  • May 27, 2025
  • 2 replies
  • 84 views
C
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I have three licenses. I have only registered two users.
On the Users and Groups tab, only two registered users are displayed. However, it is displayed that three licenses have been consumed.
On the Insight screen, it is displayed that two users are managed and one license remains.
How can I fix this?

    2 replies

    C
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    Hi Hiroshi, 

    Welcome to Box Community and glad to assist!

    To discuss your seats/licenses, please reach out to our Billing team via billing@box.com or contact Box Support. 

    Thanks for posting! 

    C
    Forum|alt.badge.img

    OK, Thanks!

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