I need help recovering some deleted files as I downloaded to my laptop and it has been wiped. I know the grace period doesn't apply to free accounts but I'd be prepared to pay for an account if I could get the files back.
Hi Jo,
Welcome to Box Community!
When you log in and select "Contact Support" from the top-navigation menu you will see the different options for contacting the Box Product Support team. These options will vary by customer, depending on account type, agent availability and support subscription level.
You can manually restore or permanently delete any file or folder in your trash. To delete an item, however, you must have permission to do so.
To restore or permanently delete specific items in Trash:
The steps below apply whether you’re selecting from search results or from all Trash items.
- Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
- Click the ellipsis (...). Then:
-
- To return the item to its original location in Box, click Restore.
- To delete the item permanently, click Delete.
- At the prompt, click Okay.
When Box purges your trashed content there is still a 14-day grace period for paying customers, during which Product Support can recover your content. Beyond this 14-day grace period, however, files or folders purged from your Box trash may not be recoverable and may be lost forever. Please note that this recovery grace period does not apply to Free accounts. We are unable to support file recovery for our Free Individual plan and there's no guarantee that the permanently deleted files will be restored even if you upgrade.
Thank you for posting.
That hasn't answered my question. Please can you let me know how to contact support (not the community) when I'm currently on a free plan. Thanks.
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