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Question

unable to login with normal browser

  • May 27, 2025
  • 1 reply
  • 10 views
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I am experiencing an issue with logging in. Here are the steps I have taken so far:

  1. Created an administrator user.
  2. Set a password policy that is stronger than the one used during user creation.
  3. After changing the settings, I encountered the following error and was unable to log in or navigate pages:
    • I suspect the error is due to the current password violating the new policy.
  4. Used the "Forgot Password" feature to update the password.
  5. Even after updating, I still see the following screen:
    • I performed a logout operation.
  6. Suspecting a cache issue, I tried logging in using Private mode and was able to log in without any problems.

Current Issue: Even after restarting the PC and attempting to log in again, the issue described in step 5 persists, and I cannot log in outside of Private mode.

    1 reply

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    • community-manager
    • Author
    • Box Employee
    • 34740 replies
    • May 27, 2025

    Hi Daisuke,

    Welcome to Box Community!

    Here are some troubleshooting steps to try:

    1. Make sure that the browser is up to date
    2. Clear the browsing history 
    3. Temporary disable plug-ins or extensions

    I trust that the above steps will do the trick. Otherwise, let me know if the problem continues to exist. 

    Thank you for posting.


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