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I am experiencing an issue with logging in. Here are the steps I have taken so far:


  1. Created an administrator user.

  2. Set a password policy that is stronger than the one used during user creation.

  3. After changing the settings, I encountered the following error and was unable to log in or navigate pages:
    • I suspect the error is due to the current password violating the new policy.


  4. Used the "Forgot Password" feature to update the password.

  5. Even after updating, I still see the following screen:
    • I performed a logout operation.


  6. Suspecting a cache issue, I tried logging in using Private mode and was able to log in without any problems.

Current Issue: Even after restarting the PC and attempting to log in again, the issue described in step 5 persists, and I cannot log in outside of Private mode.

Hi Daisuke,


Welcome to Box Community!


Here are some troubleshooting steps to try:


1. Make sure that the browser is up to date
2. Clear the browsing history 
3. Temporary disable plug-ins or extensions


I trust that the above steps will do the trick. Otherwise, let me know if the problem continues to exist. 


Thank you for posting.

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