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Hello!

I currently am trying to log into my box account, which once upon a time, did have a password. However, in private browser tabs and different browsers, it requires me to sign in through google at each point in sign in.
I need to be able to log into my account with a password so that I can access files for an association I am working with - their privacy settings require my account to be logged in with a password.
If I am signing in through google, those folders don't appear. I tried to set a password on my account in settings, but it threw an error message stating it can't. I have also tried to reset my password several times, and it confirms it worked - but when I log in, it doesn't use it and settings still says I have no password.
This was all set up correctly once upon a time within the past week; on a different computer all together but still working how it needed too; and I haven't logged in since then. I really need to be able to log in without google so I can use a box password - any help that can be shared would be appreciated.

Hi Andrew


Welcome to Box Community and glad to assist! 


Please try the password reset process:


  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.

  2. Check your email, you will receive an email with a link to reset your password.


    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.

    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.

    • Also, check your spam folder in your email client for this email.


Thanks for posting! 

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