Hello!
I currently am trying to log into my box account, which once upon a time, did have a password. However, in private browser tabs and different browsers, it requires me to sign in through google at each point in sign in.
I need to be able to log into my account with a password so that I can access files for an association I am working with - their privacy settings require my account to be logged in with a password.
If I am signing in through google, those folders don't appear. I tried to set a password on my account in settings, but it threw an error message stating it can't. I have also tried to reset my password several times, and it confirms it worked - but when I log in, it doesn't use it and settings still says I have no password.
This was all set up correctly once upon a time within the past week; on a different computer all together but still working how it needed too; and I haven't logged in since then. I really need to be able to log in without google so I can use a box password - any help that can be shared would be appreciated.
Question
Log in without association to google account
Hi Andrew
Welcome to Box Community and glad to assist!
Please try the password reset process:
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
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- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.