Hi there,
As I logged in through Google, my account has no existing password. I've tried setting it but it always says "problem has occured". Tried the reset password option as well but I do not receive any email. Not in junk as well. Please assist, thank you.
Hi Raphael,
Welcome to Box Community.
I've investigated our email server logs and it looks like your email address was placed on our email suppression list. This typically happens when a user's email client repeatedly hard bounces our emails back to our server, or when an email inbox is not set up before the Box account was created. I've removed the email from this suppression list, you should now be receiving emails from Box.
To prevent this from happening in the future, please make sure that your email client, virus scan, ISP, or firewall are not blocking emails from:
It's possible that emails may bounce back to Box again. You may need to contact your ISP (internet service provider) or Corporate IT department to assist you. Ask that emails from the domains above be added to the email allow list (safe sender) to ensure that Box messages are not blocked. Please review this help article: Troubleshooting Issues with Email Notifications
Hope this helps! Thank you for posting.
Best,
Ann
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
