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Hello,


I am attempting to set up Box.com for a managed user at <personal information-redacted> We use Microsoft Exchange. I have attempted to send dozens of email confirmations from Box.com to this address, and none arrive. I have added box.com to safe senders for his account. I have checked spam and conducted email trace. I can find no sign that any box.com emails are reaching this address.


Jason Owens

Hi Jason, 


Welcome to Box Community! 


To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.


Thanks for posting!


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