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Question

New User Not Receiving Confirmation Emails

  • May 27, 2025
  • 1 reply
  • 10 views

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Hello,

I am attempting to set up Box.com for a managed user at <personal information-redacted> We use Microsoft Exchange. I have attempted to send dozens of email confirmations from Box.com to this address, and none arrive. I have added box.com to safe senders for his account. I have checked spam and conducted email trace. I can find no sign that any box.com emails are reaching this address.

Jason Owens

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Jason, 

Welcome to Box Community! 

To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

Thanks for posting!