Support Forum

boxアクセス→アカウントログイン成功→二段階認証でコードがわからない為ログインができません。二段階認証の解除をお願いできますでしょうか？ 補足：・対象者はログインができずフォーラムに投稿できない為、私が代理で投稿しています。 ------------------------------- When accessing Box → Account login successful → Unable to login because I don't know the two-factor authentication code. Would it be possible to disable the two-factor authentication? Note: ・I am posting on behalf of the affected user who cannot post to the forum because they cannot log in.    

Hello, We recently purchased Crowdstirke's NG-SIEM. we would like to have the logs from box sent to our SIEM. I can't find any documentation. Please assist. 

could you help me please? I need to do this, but can simply add a second email adress, but not delete the so far primary one. how can I?

I have a developer Box account where I created a custom app (client credential flow), I managed to get an access token using postman and make some requests using it. However when I'm trying to make a request from the Salesforce I'm getting the next error: Unable to fetch the OAuth token. Error: unauthorized_client. Error description: The "box_subject_type" value is unauthorized for this client_id.Can anyone help or explain what I'm doing wrong. 

確認メールの有効期限が切れてしまったので再送信をお願い致します。

Hello! I was working on a file as recently as 2 days ago but it is no longer in my Box. It is not in the trash either. Any idea on how I can restore it?

This account automatically renewed 4/4/25. I have not used this service since last year and have been taking care of a sickparent full-time. This automatically renewed without an email being sent to prior because if that had been done I would have canceled it. I logged in this weekend to try and see what could be done . Please assist I don't have 540.00 to pay for a service that I don't use. I can use that money to pay for my mom's medicine. Please advise.

Hello Team Currently I am using free account. In order to evaluate my application integrating with BOX, I would like to build my application with "Server Authentication with JWT" method. However unfortunately I did not create it because "Authorization" tab is not seen from my console so that I cannot take an Action of "Review and Submit". Reading the similar articles, I came to understand that "Authorization" tab is not available for free account. I am going to upgrade my account but let me know which is the least expensive plan I can use Server Authorization with JWT" ?

I am currently using the Enterprise plan.How can I register a user as unmanaged?The current settings are as follows:Admin Console > Enterprise Settings > Custom Settings > Domain Management Auto Registration "Disabled"

Hey, I wasn't able to sync any files due to storage limit. The increase didn't make any sense so I went ahead and transferred all my files off Box. Now, with not even a single file, it shows that I'm using 24.4GB?! Where are they coming from? I've been a user for years and trying to figure if it's worth staying or changing since I've already offloaded my data...wasted several hours just to do this and it wasn't the first time I ran into those storage issues...

Hello,   My name is Edan Lloyd, and I did a free account in the box to store my files. I want to try the application before I will pay for it. I tried to install BoxDrive. I did the installation, and I got the window to log into my account. I pressed on it and entered my email address for the account. It opened a window that said opening the drive, and after a few seconds, it got back to the login screen and didn't add the drive. I need your help to figure out What I did wrong.   I appreciate any help you can provide. Edan Llloyd

Box のルートディレクトリに表示されるファイル名が表示しきれておらず 全角１０文字以上がデフォルトでは見えません。 （列カテゴリ　名前、更新日時、種類、サイズがあり、このうちの名前の列幅です。） 毎回、毎回、”名前”の幅を手作業で広げないとファイル名が読めません。 煩わしすぎます。 すぐに改善頂きたいです。 よろしくお願いいたします。

I am going round in circles here. My Box Drive says it needs updating, but then creates an error message ' Unable to Update - Send Logs'. I have sent the Logs. It then says to open a Support Case, but every link takes you round in circles. How do I open a support case to support the case that I have just sent the Logs to support please.

Hi, I use Global Protect VPN from PwC and I am not able to upload files to Box.

Hi Team, An incorrect file was dropped into a box where I am a contributor and not the owner.  I've moved the file to my trash folder but cannot delete it permanently from there (I think because I'm not the folder owner).  I see the option for me to restore and I believe the file will be permanently deleted in 30 days, but in the meantime, would anyone else (such as the owner of the folder) be able to see that file and restore it?  Thanks! 

I am trying to track down a folder of files that seemingly disappeared into thin air. I have ran a report and can see those files existed in the folder at one point and don't see any time that they were deleted. 

Hello, I have a brand new Box account, it's empty and I have a 50 GB limit, but when someone tries to upload documents in my folder, it says that the limit is reached... can you help please? Thank you,  

Hello, I inquired about the password change. I received a link to reset my password. However, no matter how many times I try, I never receive the reset email. It is not in my junk folder either. Thank you for your help!

Hi, everyone. I have difficulty in adding new external users on Box and there two cases. The first: I can send invitation mail to new users and they can accept it, but can not see and use any folders on Box. The second: When I try to send invitation mail to users whose address include @me.com, Box says like this user is not NON active. I am not sure whether or not this trouble comes from their domain, because I could add external users whose address has @me.com. I need any assistance. Thank you Michimoto

I have a Personal Pro account and paying $10 per month. A so-called Starter account costs half as much and provides more services, from I what I can see (or understand).  What am I missing? Basically I want to see who is downloading one of my files or folders in my Box account but this is not permitted under the Personal Pro plan, which seems unbelievable.

My account was hacked. I was sent many notifications my email that "Box login from "iphone Unknown Browser"  in Brazil/Argentina/Istanbul/Mongolia/Iraq/Equador (22 times) I believe they tried to get access to my "Google passwords". I feel so stupid that I forgot to set up 2 factor authentication. Is there any way to know if they downloaded any files from my Box storage? 

Storage is showing as full (11.8GB), but I only have around 8.5GB of files in the Box folders.

I have only received two notifications while I’m subscribed to the paid version. And then tested from annother location after that second notification but no notifications whatsoever!

I received an email notification that I had exceeded bandwidth constraints and now I can't upload to our file structure. I received no warnings prior and have not increased our volume. We rely on BOX as the core of our business and we need help on this desperately urgently.  

logged into Box.com this evening and is saying I am over my limit by almost 2 gb.  Last week was not, and had no activity or no sync of anything.  What happened?  almost impossible to contact customer support.  Help!