I just tried to log into Box and my password was incorrect. After trying a couple of times, it accepted my password, but is now welcoming me as a new member. I can't access any of my folders and files. PLEASE HELP!
Question
All my folders and files are gone
Hi there,
Welcome to the Box Community!
From what I can see on my end, there are still files on your account. If you are referring to a collaborated folder, please contact the owner of the file directly and have them check if the files were still shared to you.
Thanks!
I was the administrator/owner of the files on my account. So I don't understand why Box sees me as a new member. I can't access anything.
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