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Question

encounter script when using sso on box

  • May 27, 2025
  • 1 reply
  • 60 views
C
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hi 

My user face this when she tried to sign in to the box account using SSO via jumpcloud.  your advise pls. tq 

 

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    1 reply

    C
    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community!

    I understand that one of your users encountered an error when logging in to Box via your SSO.

    I checked your profile for this post and I see that it is linked to a Personal Free account, and SSO is not supported on those with Personal accounts.

    If you have an Enterprise or Business account, I recommend logging in to that account, and submit a support ticket for this issue so that Product Support team can help investigate.  

    Best regards,

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