hi
My user face this when she tried to sign in to the box account using SSO via jumpcloud. your advise pls. tq
Hi there,
Welcome to the Box Community!
I understand that one of your users encountered an error when logging in to Box via your SSO.
I checked your profile for this post and I see that it is linked to a Personal Free account, and SSO is not supported on those with Personal accounts.
If you have an Enterprise or Business account, I recommend logging in to that account, and submit a support ticket for this issue so that Product Support team can help investigate.
Best regards,
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