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Hi, I have never set up a 2-step verification for my BOX account and am now faced with a 2-step verification during login. I am unable to set up 2-step verification, as I can't log in to my account. I had to create a new account in order to post this support message. How can I recover my account / get the 2-step verification disabled? Thanks in advance.

Hi Leona, 


Welcome to the Box Community!

 


This might require some account specific information, so I've submitted a case to Box Support on your behalf.

 

You should be receiving an email confirmation shortly.

 

Please come back and let us know how things go with support!

 

Best,

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