Hi, I have never set up a 2-step verification for my BOX account and am now faced with a 2-step verification during login. I am unable to set up 2-step verification, as I can't log in to my account. I had to create a new account in order to post this support message. How can I recover my account / get the 2-step verification disabled? Thanks in advance.
Question
BOX asking for 2-Step Verification all of a sudden during login
Hi Leona,
Welcome to the Box Community!
This might require some account specific information, so I've submitted a case to Box Support on your behalf.
You should be receiving an email confirmation shortly.
Please come back and let us know how things go with support!
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.