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Hi there,


In the past some have timed out, but I can't download any today and have oodles to download. My internet is perfect and not dropping out so I can't understand what is going on but it's driving me potty. Any help gratefully received! I'm on a Macbook Pro M1, but I was last time I had to download gigs of videos etc and it worked fine, so I don't see how it could be an issue there...


Many thanks,


Rebecca


 

Hi Reb, 


Welcome to the Box Community!

 

Have you checked out this article on how to troubleshoot issues with download? 

 


I also went ahead and I've submitted a case to Box Support on your behalf so they can help look into this for you.

 

You should be receiving an email confirmation shortly.


 

Thanks for your patience!

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