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Question

All downloads quitting after about 10 meg!

  • May 27, 2025
  • 1 reply
  • 8 views

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Hi there,

In the past some have timed out, but I can't download any today and have oodles to download. My internet is perfect and not dropping out so I can't understand what is going on but it's driving me potty. Any help gratefully received! I'm on a Macbook Pro M1, but I was last time I had to download gigs of videos etc and it worked fine, so I don't see how it could be an issue there...

Many thanks,

Rebecca

 

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Reb, 

Welcome to the Box Community!
 
Have you checked out this article on how to troubleshoot issues with download
 
I also went ahead and I've submitted a case to Box Support on your behalf so they can help look into this for you.
 
You should be receiving an email confirmation shortly.
 
Thanks for your patience!