Skip to main content
Question

Duplicate Files With Email Stamp - all happened on same day

  • May 27, 2025
  • 5 replies
  • 12 views

Forum|alt.badge.img

For file folders that have been shared with me by my boss, they are showing duplicates of every single document with my email appended to the file name. It's all showing as having happened on the same date, and this is not the date in which the parent folder was shared with me originally. One examples of 100s...if not 1000s. This dates back to stuff in 2015 that hasn't been touched since then. 

rbx5-FIXuHZh2hgu6b7iSwqZA.pngAdditionally this is now causing our account to show as out of storage. 

5 replies

Forum|alt.badge.img
  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi there, 

Welcome to the Box Community! 

There are generally three situations where these email-appended duplications can occur:

Please let me know if there's anything else that I can help. 

Thanks!


Forum|alt.badge.img
  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

So is there any way to fix this or will I have to delete these duplicates one by one? 


Forum|alt.badge.img
  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi, Aira. Is there anything we can do about this? 


Forum|alt.badge.img
  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

I would also be interested in knowing how (or even if) this situation should be resolved.  I have duplicate folders but they do not have the same number of files listed.  Is this a problem?

ybj6nbYvy9RvCCGeaUaavDF1Q.png


Forum|alt.badge.img
  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

This happens to me as well. Has anyone opened a ticket about this?