For file folders that have been shared with me by my boss, they are showing duplicates of every single document with my email appended to the file name. It's all showing as having happened on the same date, and this is not the date in which the parent folder was shared with me originally. One examples of 100s...if not 1000s. This dates back to stuff in 2015 that hasn't been touched since then.
Additionally this is now causing our account to show as out of storage.
Hi there,
Welcome to the Box Community!
There are generally three situations where these email-appended duplications can occur:
Please let me know if there's anything else that I can help.
Thanks!
So is there any way to fix this or will I have to delete these duplicates one by one?
Hi, Aira. Is there anything we can do about this?
I would also be interested in knowing how (or even if) this situation should be resolved. I have duplicate folders but they do not have the same number of files listed. Is this a problem?
This happens to me as well. Has anyone opened a ticket about this?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.