Skip to main content
Question

2FA not working

  • May 27, 2025
  • 1 reply
  • 78 views
C
Forum|alt.badge.img

I enabled 2FA on my account, but it doesn't prompt me for 2FA when I'm logging in,

I double checked it says its enabled, but it doesn't prompt me,

Pls resolve this issue.

Thank you.

shinchan.

    1 reply

    C
    Forum|alt.badge.img

    Hi Shichan,

    Welcome to the Box Community! 
     
    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 
    Terms of ServiceAccessibility statement