Support Forum

I have sent invitations to multiple people who have received them, but one individual has not received it.  It is not in junk/other/spam folder. Please assist.

I want to change the administrator.I am set up as a co-administrator and cannot change it.Because the administrator has retired.

I’m furious. After installing Box Drive for Mac, it decided on its own to take over how my Google Docs, Sheets and Slides files open—without asking me. Now, when I try to open these files, I see a broken JSON error instead of my documents. Even after uninstalling Box and trying every fix, the problem persists. This is unacceptable. Highly questionable and objectionable stuff Box did: Stole control of my files: Box set itself as the default app for .gdoc files without my explicit permission. Replaced my files with junk: Box turned Google Docs shortcuts into unreadable JSON text. When I try to set Open With to default app I get something like this: {"":"WARNING! DO NOT EDIT THIS FILE! ANY CHANGES MADE WILL BE LOST!","doc_id":"XXX,"resource_key":"",XXX}. (XXX are private data so obscuring it here.) Zero warning or consent: No pop-up, no checkbox—just silent sabotage. No way to get real help: No direct support. Users are forced to post in community forums like this. Why does Box t

My friend can't log in to the BOX so I'm asking him to do it for me.He can't use BOX's two-step authentication.He had his smartphone model updated.At that time, he did not transfer the Authenticator to his new smartphone.Please disable the 2-step authentication on his BOX. Thank you.  

Hi, I was trying to add a user to our Box company org, but got the following error. We tried to delete that account to add it again, but had no luck. Please help me with this problem

I want to download the emails of my collaborators. I cannot find how to do this. Please let me know, including whether I need to upgrade to one of the paid platforms.

Hello - the search functionality is not yielding results for the file names in the box account our company can access. We search by pdf and not all the documents in sub-folders are appearing. This started happening recently. Is someone able to help over a call so that I can demonstrate? Thank you.

Is it possible to buy just more signing licenses and/or does Personal Pro come with API? It looks like the only option to have more than Personal Pro Box Sign: 15 docs for e-sign per month; Unlimited templates, is to go with Business Unlimited eSign signatures, 50K API calls per month.  Is that right?  We are a small business and don't need 3 licenses to sign leases. Also for $45 is a lot more than docusign at Standard $25 /month per user but I guess that limit is 100/user/year. so better if some months over 15 but worse per year

My boss is having the problem, can't log in to bambang.feb@shinryo.co.id account because Can't get 6 digit code from authenticator app.Can you change to send verification only via email bambang.feb@shinryo.co.id ?

Hi,  Can someone please assist me with updating my storage?

Hi, I have a person on my team who is getting an invalid login message when they try to use their authentication codes that they copied when they first logged in. All 3 are saying invalid. They can't log in or set up an authenticator app because of this. What are we supposed to do to get her in?

Hello, I am an individual with an individual box account. I got a new iPhone and no longer have Box on my Authenticator App. Can you please assist?  Thank you. Kiwi

Hi While trying to add Box extension into Slack, I'd like to understand some considerations. 1. Share to slack deprecated"Please use the box App instead" : Does it means that we need to use the share button on box to share it to slack for eg ? 2. Box file picker extensionWhat can I do to run over this obstacle ?What I want to do is to try this extension only with my personal profile.Best regardsManon

Hello,    The calculation of my storage is incorrect. It is stating it's near full and I am not actually to that point. Can you please review and correct?

hi i have uploaded the metadata file and in which it triggredd error , though i have the admin account not seeing the option to delete or modify option in configuration screen as below:     Can someone help how to resolve this error . its blocker for SSO 

I can no longer log into my account. When I try to log in, I get the message "This account is invalid. Please contact support for more information." Please tell me how to solve this problem This is logged in from a different account.

When I try to add a user to the Enterprise Account, I get this error - Cannot add new users. Please try again. What can I do?   Bryon

Our BOX.com business account is showing an error when we got to "ALL Files" - error message:  Oops! We can't seem to find the page you're looking for.How can this get corrected???

Hi, Just checked the https://status.box.com/ and it shows all green. But all my users cannot see any files. Let me know if you are aware of an issue? Regards

Hi there, How do I activate the AI features? I signed up for the Enterprise Plus trial to test AI features, but they are disabled in the Admin Console? 

This post is in regards to the account associated with the email address Katie.clem@lifthealthcare.com. I cannot login (nor can I submit a support ticket) without entering a code from my Authenticator app. Except I never set up 2fa. How can I access my account?

I need to add Cory Pisciuneri to our Box environment (cannabis.ca.gov) but I cannot because his account exists somewhere within Box, even though the account is no longer visible anywhere.

Hi,  I am unable to download my IBM course pdf file. The relevant exercise guide does not appear in my box. https://ibm.ent.box.com Could you help please ? Thank you  

I'm on a trial but should have unlimited based on the account I signed up for but unable to migrate all data currently because of this error

Okay, I've updated the draft to include that you're attaching video captures. Here's the revised email: Subject: Unable to Log In to Box Drive on macOS - New User - Video Attachments Included Dear Box Support Team, I am a new Box user and just installed Box Drive on my Mac Mini M1 (2020) running macOS 15.4.1 (24E263). I signed up using Google Auth and have successfully reset my password. I can access my Box account without any issues through both Chrome and Safari. However, I am consistently unable to log in to the Box Drive application on my Mac. I have carefully followed all the troubleshooting steps outlined in your support article [https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics], including: Attempting to manually reset Box Drive using the provided Box Reset Tool. Trying the alternative manual reset steps via the Terminal, using the appropriate commands for my macOS and (presumably) latest Box Drive version. Despite following these instructions precise