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Question

2 Step Verification is not working

  • May 27, 2025
  • 1 reply
  • 81 views
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Hello guys,

I have been struggling with this issue for the last couple of days! Whenever I enter the code shown on the authenticator app, I get the message "code invalid"! 

Could you please help with this as box is critical for my work?

Thank you and happy new year!

    1 reply

    C
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    Hi Mahmoud,

    Welcome to the Box Community! I'm happy to help.

    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

    Please check your email for updates. 

    Best, 

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