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Question

2 Step Verification is not working

  • May 27, 2025
  • 1 reply
  • 18 views

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Hello guys,

I have been struggling with this issue for the last couple of days! Whenever I enter the code shown on the authenticator app, I get the message "code invalid"! 

Could you please help with this as box is critical for my work?

Thank you and happy new year!

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Mahmoud,

Welcome to the Box Community! I'm happy to help.

This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

Please check your email for updates. 

Best,