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Hello guys,

I have been struggling with this issue for the last couple of days! Whenever I enter the code shown on the authenticator app, I get the message "code invalid"! 

Could you please help with this as box is critical for my work?

Thank you and happy new year!

Hi Mahmoud,


Welcome to the Box Community! I'm happy to help.


This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.


Please check your email for updates. 


Best, 


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