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Hello,


I have a problem concerning the notification e-mails for several weeks.


Normally, I receive an e-mail notification each time one collaborator downloads a document for which I am the owner. The e-mail is sent from noreply@box.com.


In my folder, I have 50 collaborators. Now, I only receive notification e-mails from 1 or 2 collaborators, still the same persons but never from other collaborators that I know they download my files (I made tests with their personal accounts).


So, as I still receive e-mails from noreply@box.com from 1 or 2 collaborators, I know that is not a problem of spam.


Please give me the solution.


Thanks!


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Hi there, 


Welcome to the Box Community!


I've investigated our email server logs and it looks like the address is not on our bounce or suppression list.
 


Please check your Spam/Junk email folder. Sometimes, certain email clients do not recognize email from box.com. If you find Box messages in your Spam or Junk folder, add noreply@box.com to your email contacts, or Safe senders list. This will allow your mail client to recognize Box emails and deliver them to your Inbox. 


 


If the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.


 


Please make sure that your email client is not blocking emails from


 


  • box.com

  • notify.box.com

  • reply.box.com

  • track.box.com


You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications

Please reply if this issue persists and we will continue to investigate.

Hello,


As I have written:


"So, as I still receive e-mails from noreply@box.com from 1 or 2 collaborators, I know that is not a problem of spam."


Neither anti virus, Internet Service Provider or firewall.

Hello,


How to make a ticket to the Box Team please?


If no solution is found, I will be obliged to close my Box account and choose another service…


Thank you.

Reply


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