Support Forum

New user.  Copied files from server to Box.  Main folder files, sub folders and files appear.  Lower folders are there, but the files do not appear to be there.

I've added a new user to our account, but she is not receiving the invite. It's the first time I have this issue. Thanks for your help

Is it possible to set a list of users to read-only access ? 

Hey all. I can't see the watermarks feature in the menu.I have looked in https://support.box.com/hc/en-us/articles/360044195253-Watermarking-Files but i can't see it. I can see it in the the flow i Relay, but it do now work.

I can't upload files & I get a message that my storage is full - But I don't have any files!!

Since I deleted some folders in Box I'm getting really annoying upload errors - a pop up box appears every time I turn my computer on. It tell me something like copy the original file etc etc. I can't do this as I have deleted the original file - along with the folder on Box.  Also - how do I contact Box Support? I pay for Box so feel there must be a way to get Support. Can't easily find any info. Thank you

I want to change payment method from one credit card to another. How do I do this?

Non riesco ad aggiornare box. I miei registri vi sono stati inviati. Attendo vostre info e supporto. Grazie

We've just set up a new account with unlimited storage and a 15GB filesize upload limit.  When copying files from a client's shared folder, all of the small files will copy fine, but anything over 1GB produces the error "You don not have enough space to copy the item "<item name>" and fails. I am able to download every file I've tried via browser and Box Drive (on a Mac, FWIW).   I can also upload these larger files if I move them to my desktop first then copy them to the target directory, but not if I try copying them with Box Drive directly from the original shared folder to the folder owned by us. Why don't we have unlimited space in our account?

Current owner is no longer with the company.

お客様が招待したフォルダにアクセスしても、「お探しのフォルダが見つかりません」と出ます。この場合、考えられる原因は何ですか?

1. Created a new account today with google SSO 2. Downloaded box drive for Mac ( using MAC M2 Pro), running Sonoma version 14.3.1 3. Installed successfuly, trying to login from Box Drive 4. Redirecting to page (https://account.box.com/api/oauth2/authorize?scope=&redirect_uri=boxdrive://oauth2_redirect&client_id=86xa1h4ghg1wmworl48by1pysmv076uf&response_type=code&state=1cb70116-a69d-4a8b-94e5-c26916fd6c4c&box_login=&code_challenge=rJwoQTOLVo2N60IZAXrYOroLmNIZTRVMS-HsJSIDNPk&code_challenge_method=S256) 5. After entering email, redirecting to Google Oauth page 6. After succesful login, I see a message related to Launching Box Drive 7. Local Box Drive refreshes and shows the same page.

I am missing files  

All files on box show locked by someone though it is locked by myself before editing. Hence unable to edit/upload the files on box. I am the owner/ editor of my the file, locked my file, opened it at the desktop app and see the warning that it's read-only locked by another user?  I cannot edit file, clicked yellow ribbon at the top - got a message "file in Use, " , please see screenshot below. Could you please help to understand how the "lock" feature works ? Thanks     

I installed Box Drive and started the application for the first time. Box Drive opened a window asking to Log In. I clicked on the link and logged in on Safari. After logging in, Safari updates the page to say "Launching Box Drive...", but the Drive never launches. The Box Drive page remains the same, asking me to "Log In". I am unable to use Box Drive because it never launches after logging in. Please help. I am on MacBook Air- M2 chip, macOS Sequoia.

Hi, I’m using my company plan and logging in with my company email. However, when I try to log in, the app directs me to log in via Google, and the login page just keeps loading. Could you help me with this issue? Thank you!

Hi! I cannot find a support email, but I'm trying to add a user to our organization account. These users signed up for free accounts before we were able to create their users in our org. They have deleted their self made accounts since.I already submitted this topic over a week ago, but my support agent has stopped responding. Please advise

I can't see or upload and download any files need my work please help 

is there any way to make this infinite?

I am trying to upgrade from a free account to a paid account and it says my account needs verified but will not let me verify it.  I tried calling support and was forced to make an appointment.  I waited for the appointment and a very rude and insulting person just kept telling me to verify it and would not listen when I said I could not verify it because it would not permit me to and then hung up on me.  I have never worked so hard to buy something.  This is my last effort before moving on to something else. 

I was charged for $900 today for 3 accounts. I do not want this not sure how this was approved but I need it resolved immediately.

I have an account.  I haven't received any email notifications from BOX. I haven't received any emails to reset my account password either. I'd like to know the reason why.

I have a bunch of files I want to share with someone on Box,  I would like to use a CLI, curl, ftp scp, etc. to upload files, it is quite cumbersome using the web interface, and not possible to do it remotely

Last week, my python script accidentally overwrote a file (1GB to 67MB) created 2 months ago. The history correctly shows that it was created on Aug 2024, but it only shows the latest two versions updated on Oct 2024 without showing the original version created on Aug 2024. Is this predicted behavior? I am using enterprise version and other files show version history up to at least 100 versions. Thank you,   ps: I am not sure but this post may be related. https://support.box.com/hc/en-us/community/posts/31403591553555-no-version-history-in-Box

This account is invalid. For more information, please contact support I got the following message. I checked and it seems that the account was disabled because I was unaware of the billing email. An error occurred while processing your request. The account associated with this email address cannot be used for online reactivation. Please contact our payment support office at +1 650 329 1210 or billing@box.com.” I have emailed here, but have the files I had uploaded been lost?