Trying to upgrade

I am trying to upgrade from a free account to a paid account and it says my account needs verified but will not let me verify it.  I tried calling support and was forced to make an appointment.  I waited for the appointment and a very rude and insulting person just kept telling me to verify it and would not listen when I said I could not verify it because it would not permit me to and then hung up on me.  I have never worked so hard to buy something.  This is my last effort before moving on to something else.