Skip to main content
Question

can't login to box desktop app

  • May 27, 2025
  • 2 replies
  • 10 views

Forum|alt.badge.img

Hi,

I’m using my company plan and logging in with my company email. However, when I try to log in, the app directs me to log in via Google, and the login page just keeps loading.

Could you help me with this issue? Thank you!


dmt01JAXZCR16AYB2402TG2TEAN77.png

2 replies

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

I have the same issue, also on Mac and windows.


Forum|alt.badge.img
  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Same issue, Login screen keeps looping to the Web login, which redirects back to the App, then back to Web.

Would really appreciate assistance!