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"You do not have enough space to copy the item..."

  • May 27, 2025
  • 3 replies
  • 21 views

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We've just set up a new account with unlimited storage and a 15GB filesize upload limit.  When copying files from a client's shared folder, all of the small files will copy fine, but anything over 1GB produces the error "You don not have enough space to copy the item "<item name>" and fails.

I am able to download every file I've tried via browser and Box Drive (on a Mac, FWIW).   I can also upload these larger files if I move them to my desktop first then copy them to the target directory, but not if I try copying them with Box Drive directly from the original shared folder to the folder owned by us.

Why don't we have unlimited space in our account?

3 replies

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

A possible clue.  When I continued copying via Box Drive I received an "Upload exceeds storage quota" message.  When I go into my account settings, Account Type shows as "Business Plus" but Storage Used shows "9.9 GB of 10 GB" indicating that the quota didn't upgrade as expected when I moved to a paid business account.  Since most - if not all - of my employees had personal accounts that made the same transition yesterday, I expect all of their accounts are similarly useless at the moment.

 


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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Christopher,

Welcome to Box Community!

I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

Thanks for posting! 

Best,
Ann