This account is invalid.

For more information, please contact support

I got the following message.

I checked and it seems that the account was disabled because I was unaware of the billing email.

An error occurred while processing your request. The account associated with this email address cannot be used for online reactivation. Please contact our payment support office at +1 650 329 1210 or billing@box.com.”

I have emailed here, but have the files I had uploaded been lost?