Support Forum

How do I move a sound file from recents into a specific folder?

I am trying to authorize Box as an integration into Formsite. When I get to the 2-step verification page in the authorization process (after logging in), I am unable to "Submit" the code to move on to the next page. This appears to be an issue with Box itself, not the third party App, because the page is https://app.box.net/api/oauth2/authorize?client_id=r0mcf6sezl8zfviml46ct74spcfp6hvm&response_type=code&redirect_uri=https%3A%2F%2Fwww.formsite.com%2Fbld%2FredirectBoxToken&state=dY1zHVpV0U-6nuZRRBbKsT0JgFcMmAIb0HkPCbpNy3DRF6yaFmN9gj72b36Imz72 Can Box kindly assist with this technical error to ensure our integration can proceed? 

Hi all. I work with a large circuit of customers who ask for Hi Res images that my company has stored on BOX. I have been sending password-protected links containing folders to those images, during which I always select “anyone with the link can view & download,” and then the customer should be able to download non-watermarked images. However,  there are a handful of clients that are unable to 1. download the images after entering their password, (they only see “log in/sign up” where the download button should be) or 2. Can download the images, but the watermark is still there. This is not the case for most, but the number of customers with one of these two problems is growing. Can anyone advise on how to trouble shoot and fix this problem?

Hi, I updated my MacBook Pro (Retina, 13 inch, Mid 2014) to the latest software version MacOS Big Sur Version 11.7.1, but the Box Drive is getting this error: "Box Drive has encountered an error on startup that requires you to manually move your existing Box folder. Check out this article to fix the problem. If the problem persists, contact Box support to find other solutions to the problem".  I have tried multiple times to manually move aside my existing Box folder without getting it to work.  Could you please help me.  Tanks

Hello, I am currently building an app and I added Box inside of my app, as an integration, is there any approval needed from Box or I can just integrate Box into my app without an approval?

I enter my log in credentials and I get a blank white screen. I have tried clearing cookies/cache, different browsers, nothing in the community resource article has worked.  I can log in on my mobile device with no issues. 

I can’t support a help ticket anywhere I got billed without ever using the product. I didn’t even get reminder I was being charged. I want a refund. How do I contest this charge?

A shared excel file was shared with me via BOX, and I am not able to open it on a web browser.  I get an error message saying: "Cannot open workbook in the browser because it uses these unsupported features: XML Maps.  I installed Box Tools and still won't open.  Thanks!

I am trying to upgrade from the Free version to the Business version but when I put in my credit card information I keep getting a message that says there is an error and a verification is needed so contact support.box.com but the "submit a request" button appears inactive. Everything is saying that this has to be done online but it's not possible for me to do so. Can some please assist so I can upgrade the account? Thanks, Marlena Kiernan

I have an external user that got a new phone and threw away or recycled his old one, without setting up MFA for his new phone. Now he is not receiving login codes and cannot access Box or collaborated files and folders. He does not work for CPC and is not a managed user, and there seems to be not much I can do for him. Please advise?

buenos días, no me debita de la tarjeta el pago y me dice que pida ayuda por este correo. que debo hacer que ya tengo alerta de cancelación por pago, quedo atento  

Each time I try to access BOX I am asked for the MFA code. I can't enter the code as need BOX QR code to configure MFA

I am attempting to add an external user to collaborate in a folder and receiving an error that the user is deactivated. Please assist asap!

Is there a programmatic way to tell Box to run an "exact match" search and not the fuzzy kind it seems to do instead?  I'm having to add an extra check in my code to basically filter out the non-matches from the Box search results. Python and/or Node.js SDKs, if that matters.

How to migrate salesforce existing files to box? We can use Box for Salesforce and Toolkit (createFileFromAttachment) is not working over 8MB file.

We are trying to upgrade our plan and there is a payment error, it asks to verify all fields again or contact support. We tried multiple cards and the same error occurs. Please advise on how we may proceed.

User is using cloud box not Box sync and is being asked to download Box tools each time they initiate a document download or edit (regardless of file type) at the beginning of each day's Box session. Any ideas to prevent this?

Is it possible to add a second email account to my one Box account so that when projects are shared to either email address, I am able to access those files?

This is not interesting - I will follow the uninstall and clear out again - but it needs to be fixed - it is only this one computer station - update 2.42.212 - it has been happening for a week now Thank you  This is the error:  "Traceback (most recent call last):  File "box\app\bfd_main.py", line 18, in <module>  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module  File "box\patch\win32timezone_patch.py", line 12, in <module>  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module  File "win32timezone.py", line 244, in <module>ImportError: DLL load failed while importing win32api: The specified module could not be found." (UPDATE AFTER FINDING THE ANSWER) So I came back here to my original Post - During my search on how to find this, I came across a 'sales' BOX AI chat bot - when i happened to type in ' Box Support Sucks' It said "Oh, sorry that support couldn't help, what seems to be the problem?" I typed the error for the pop

I did see the "Storage Usage Or File Count In My Account Is Incorrect" article already I panicked when I saw I was getting close to my limit, and to make sure I was good, I purged my files, so I can reupload just the ones I need, and to make sure they were updated. However, even with no files in my Box, it's showing as 10GB used. I just want to be sure I've got plenty of space!

Hello, I am looking to update the description of a file. I am testing the following command  (via PostMan):https://api.box.com/2.0/files/FileId?name=FileName&access_token=AccessToken&description=TestDescription The status is 200 Ok but the display is not showing any change in the description. It looks like the command is not updating the description field. Can you plase suggest. Thanks, ZZ

how can i retrieve d my deleted files ?and whre to submit a ticket fro request

Hi,I just installed my Box desktop but it cannot make an internet connection for some reason. But my internet itself is perfectly working. What am I missing here?On my computer I have Windows 11 Pro installed.Hope any of you can help me out here and I'm looking forward to your reply.Cheers!Robert. 😉

The Box support team exchanged emails with me but have not gotten back to me.  I have waiver packets for 330+ e-sign recipients for a school event and I would like to personalize each packet using Word mail merge but I am at a loss of how to send these out through Box e-sign to get to each individually?  I can't seem to find what I want in the knowledge base. Please HELP!  I need to send them out now.